COVID-19 Protocols
As mandated by the Provincial Health Officer, as well as the College of Massage Therapists of British Columbia, Thrive Therapeutics will be implementing a number of new procedures and protocols to help minimize the risk of transmission of COVID-19.
Pre-screening
We will be contacting all massage patients by e-mail (or phone should e-mail not be available) the day before their appointments to confirm that they are in good health and able to safely attend their appointment. We will be asking:
· In the last 14 days, have you (or anyone you are in regular contact with) been diagnosed or suspected with COVID-19 infection, OR traveled outside of British Columbia and specifically outside of Canada?
· In the last 7 days, have you experienced any fever, chills, cough, shortness of breath, sore throat and painful swallowing, stuffy or runny nose, loss of sense of smell, headache, muscle aches, fatigue or loss of appetite?
Anyone exhibiting even mild signs of COVID-19 will be asked to reschedule their appointment until 10 days after symptoms have ceased. Please call us to cancel should you experience an onset of these symptoms; you will not be charged for canceling the appointment (full charge will still apply to patients who do not contact the clinic to notify the cancellation). We will do our utmost to reduce the any risks incurred by you, and respectfully ask that you provide your therapist with the same regard.
Protective protocols
If you have a mask, we ask that you bring it clinic for your appointment. You do not necessarily need to wear it and one may be provided for you based on your pre-treatment discussion with your therapist. We request that clients remain outside the clinic or in their vehicles until they receive a call from their RMT or are greeted at the door. We will open the door for you and take you to the hand washing station or, should it be occupied, ask you to use hand sanitizer before we bring you into the treatment room. We ask that patients come alone to their appointments. Exceptions can be made for those requiring extra assistance or for young children who are more comfortable with a parent present.
After your treatment your therapist will return to the room and payment and rescheduling will be done in the treatment room to avoid any congestion at the front desk (for your convenience and decreased in-person contact both may be done in advance online). In addition to the aforementioned changes, Thrive practitioners will increase their already rigorous and regular hand washing, perform a daily COVID-19 self-assessment test, change clothes upon arrival and before departing from the clinic and will increase fresh airflow to improve ventilation.
Cleaning and Sanitization
Enhanced cleaning protocols are in place. A cleaning schedule will be placed at the front desk with a list surfaces we will be regularly disinfecting including: computers, phones, front desk, bathroom door handle, faucets etc. Between each patient, your therapist will disinfect all surfaces that may have come into contact with other clients including: chairs, face rests, massage tables, hooks, doorknobs, light switches as well as their oil bottles, stools and tablets.
We all care for your health and well-being and will do our utmost to keep the risk to you as well as our colleagues low. As we adapt to these new ways of interacting, we expect that our systems will change and we greatly appreciate your patience and understanding during this time. Should you have any questions, concerns or feedback please do not hesitate to address them with one of our therapists. We are happy to be opening our doors and welcoming you back to the clinic.
Warm regards,
The Thrive Team
Pre-screening
We will be contacting all massage patients by e-mail (or phone should e-mail not be available) the day before their appointments to confirm that they are in good health and able to safely attend their appointment. We will be asking:
· In the last 14 days, have you (or anyone you are in regular contact with) been diagnosed or suspected with COVID-19 infection, OR traveled outside of British Columbia and specifically outside of Canada?
· In the last 7 days, have you experienced any fever, chills, cough, shortness of breath, sore throat and painful swallowing, stuffy or runny nose, loss of sense of smell, headache, muscle aches, fatigue or loss of appetite?
Anyone exhibiting even mild signs of COVID-19 will be asked to reschedule their appointment until 10 days after symptoms have ceased. Please call us to cancel should you experience an onset of these symptoms; you will not be charged for canceling the appointment (full charge will still apply to patients who do not contact the clinic to notify the cancellation). We will do our utmost to reduce the any risks incurred by you, and respectfully ask that you provide your therapist with the same regard.
Protective protocols
If you have a mask, we ask that you bring it clinic for your appointment. You do not necessarily need to wear it and one may be provided for you based on your pre-treatment discussion with your therapist. We request that clients remain outside the clinic or in their vehicles until they receive a call from their RMT or are greeted at the door. We will open the door for you and take you to the hand washing station or, should it be occupied, ask you to use hand sanitizer before we bring you into the treatment room. We ask that patients come alone to their appointments. Exceptions can be made for those requiring extra assistance or for young children who are more comfortable with a parent present.
After your treatment your therapist will return to the room and payment and rescheduling will be done in the treatment room to avoid any congestion at the front desk (for your convenience and decreased in-person contact both may be done in advance online). In addition to the aforementioned changes, Thrive practitioners will increase their already rigorous and regular hand washing, perform a daily COVID-19 self-assessment test, change clothes upon arrival and before departing from the clinic and will increase fresh airflow to improve ventilation.
Cleaning and Sanitization
Enhanced cleaning protocols are in place. A cleaning schedule will be placed at the front desk with a list surfaces we will be regularly disinfecting including: computers, phones, front desk, bathroom door handle, faucets etc. Between each patient, your therapist will disinfect all surfaces that may have come into contact with other clients including: chairs, face rests, massage tables, hooks, doorknobs, light switches as well as their oil bottles, stools and tablets.
We all care for your health and well-being and will do our utmost to keep the risk to you as well as our colleagues low. As we adapt to these new ways of interacting, we expect that our systems will change and we greatly appreciate your patience and understanding during this time. Should you have any questions, concerns or feedback please do not hesitate to address them with one of our therapists. We are happy to be opening our doors and welcoming you back to the clinic.
Warm regards,
The Thrive Team